Return & Exchange Policy

United States Returns and Exchanges

At GWE MUL, your satisfaction comes first. If something is not quite right, we got you covered — we gladly accept returns and exchanges on items that are unworn, unwashed, and free of blemishes within 30 days of delivery.

* Please note, that all items must have their original tags attached.

Your Return Options

Exchange — Free Return Label

Didn't get the fit or color right? Swap it for a different size, color, or even a completely different item — it's on us.

Store Credit — Free Return Label

Not sure what you want yet, but know you'll be back? Store credit is the easiest way to save it for later.

Refund — Return Label Fee Applies

We'll refund you to your original payment method, minus a small handling fee for the return label.

Note: All sale items are final sale and are not eligible for return.

Good to Know

Holiday Season: Due to higher order and return volume, processing may take 4–7 business days once your return arrives at our facility.
Availability: Exchange items are not held or reserved in advance — they are subject to stock availability once your return is processed. If your requested item sells out first, you will receive store credit instead.
Condition Requirements: Returned items must be unworn, unwashed, with tags attached, and free of blemishes. Items that do not meet this standard will be declined, not processed, and donated.
One Return, One Label: Please do not combine multiple returns in a single package — each item must ship with its matching label.
Non-GWE MUL Items: Anything returned that was not purchased from us, or is not in original condition, will be donated rather than processed.
Fair Use Policy: We monitor return and exchange activity and reserve the right to limit return eligibility or apply fees for excessive or unusual return behavior.
Separate Orders: Each order must have its own return or exchange request — items from multiple orders cannot be combined into one.
Right to Refuse: We reserve the right to decline any return or exchange that does not meet these guidelines.
Shipping Charges: Original shipping fees are non-refundable.
Confirmation: You will receive an email once your return or exchange has been processed.

Issue With Your Item?

We take pride in the quality of our products and stand behind every item we sell. If you receive an apparel item that is defective or damaged, we are here to help.

All claims for defective or damaged apparel must be submitted within 7 days of the delivery date. To initiate a claim, please contact our support team and provide:

Clear photo(s) showing the defect or damage
Your order number
The name or model number of the affected item(s)

Once your claim has been reviewed and approved, we will determine the appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

Please note:

Items must be unworn, unwashed, and in their original condition, unless the defect prevents the item from being worn or used.
Claims submitted more than 7 days after delivery may not be eligible for resolution.
Normal wear and tear, improper use, or damage occurring after delivery are not covered under this policy.
We may request additional information or photos to help evaluate your claim.